Help
Something not working? Start here.
The quick fixes are below. If none of them help, email info@wildheartspublishing.com.au and a person will answer.
How do I get help from a person?
Email info@wildheartspublishing.com.au. A person reads it, not a bot, and you'll usually hear back within two business days. Tell us the email address you signed up with and roughly what happened, and you can skip the apology, we promise nothing you ask is a silly question.
I can't sign in.
Use the same email address you signed up with, and try the password reset link on the sign-in screen first, since it fixes most cases on its own. If the reset email doesn't arrive within a few minutes, check your spam folder, then email us and we'll sort it manually.
How do I cancel?
You subscribe through Apple, so you cancel with Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Glow90, then Cancel. No phone call, no survey and no retention pitch from us. You keep access through the end of the period you've already paid for. If you can't find it, email us and we'll walk you through it.
How do I delete my account and everything in it?
Open the Account tab and choose to delete your account. Your entries, wins, letters, reviews and photos are removed straight away, along with your login. There's no waiting period and nobody will try to talk you out of it. If you'd rather we did it, email us and it's done within 30 days.
My daily reminder isn't arriving.
Reminders are offered from day two, not day one, and only after you allow notifications in your browser. If you said no the first time, your browser remembers that: you'll need to re-allow notifications for the site in its settings, then turn reminders back on in the Account tab. You can turn them off there any time too.
Something went wrong with a payment.
Apple takes the payment and holds your payment details, so we never see your card. If you've been charged unexpectedly, go to reportaproblem.apple.com, sign in with your Apple ID and request a refund for the Glow90 charge. If you'd like a hand wording it, email us the date of the charge and we'll help. Refunds for Apple purchases are made through Apple. Nothing here limits your rights under Australian consumer law or the law where you live. If a payment failed and you've lost access, email us the address you signed up with and we'll check your account.
I found a bug, or something looks broken.
Please tell us. Email what you were doing, what happened, and what device and browser you were using. A screenshot helps more than anything. Glow90 is new and real reports from real users are how it gets better.
I need help with something Glow90 can't handle.
Glow90 is a wellbeing programme, not a substitute for medical or mental health care. Anything medical belongs with your GP. If you are in immediate danger, call your local emergency number. To find a crisis line where you are, findahelpline.com. In Australia: Lifeline 13 11 14, 1800RESPECT 1800 737 732.
Still stuck?
Email info@wildheartspublishing.com.au. Or read the full FAQ, the page about what Glow90 does and doesn't do, or the privacy policy.